Refund Policy

Event Cancellation & Refund Policy

The Heartland Chapter of the Association of Certified Fraud Examiners (HC-ACFE) reserves the right to refuse/cancel registrations. If HC-ACFE refuses a registration, registrants will be offered a refund.

Registration Cancellation by Participant

Unless specifically stated on registration materials, the deadline to receive a refund for registration is one hour before the event begins. Cancellations received after the stated deadline will not be eligible for a refund. Refunds will not be available for registrants who choose not to attend an event or who do not notify [email protected] at least one hour prior to the start of the event. Cancellations will be accepted via email only and must be received by the stated cancellation deadline. All refund requests are required to be made by the attendee or credit cardholder. Refund requests must include the name of the attendee and/or the order number. The above policies apply to all HC-ACFE events unless otherwise noted in the corresponding event materials. Please read all individual event information thoroughly.

Registration Cancellation by Heartland ACFE Chapter

Heartland ACFE Chapter reserves the right to cancel an event due to low enrollment, inclement weather, or other circumstances that would make the event non-viable. If Heartland ACFE Chapter cancels an event, registrants will be offered a full refund. Should circumstances arise that result in the postponement of an event, registrants will have the option to either receive a full refund or transfer registration to the same event at the new, future date.

Complaint Resolution Policy

All Complaints should be submitted to the Chapter President at [email protected].  On the email subject, please enter "Complaint Resolution".  Please allow 24 hours for a response